HENDERSONVILLE, N.C. (828newsNOW) — A new self-service NCServes kiosk at AdventHealth Hendersonville is giving veterans, service members and their families easier access to vital support services. The initiative is a partnership with the Asheville Buncombe Community Christian Ministry (ABCCM).
The kiosk at the hospital’s main campus connects users directly to NCServes, North Carolina’s statewide coordinated care system for military-connected communities. Through the kiosk, users can request help across 21 service areas, including housing, employment, transportation, mental health and veterans benefits.
“This partnership represents a new level of accessibility for those who have served,” Brandon Wilson, chief operating officer of ABCCM, said in a news release. “We’re intentionally reimagining how veterans and their families connect to care, moving beyond traditional pathways to meet them where they already are. ”
The kiosk is installed near the emergency department entrance, allowing 24-hour access. Once a request is submitted, NCServes’ coordination center connects the individual with the appropriate services. The program follows a “no wrong door” approach, ensuring support is available whether through hospitals, community agencies, or now, the self-service kiosk.
“At AdventHealth, we believe that true healing begins with meeting people where they are,” said Daniel Tryon, president and CEO of AdventHealth Hendersonville. “This partnership with ABCCM and NCServes makes it easier for veterans and military families to find the support they need right here in our community.”
Henderson County Manager John Mitchell noted the kiosk will serve the county’s more than 7,800 veterans. “This creates another seamless entry point for veterans, service members and their families to access housing, employment, transportation, mental health and other vital supports,” he said.
NCServes, operated by ABCCM, has been connecting veterans and their families to care for 10 years, serving more than 80,000 people statewide. Traditionally, veterans accessed services through community providers or by calling the NCServes call center. The new kiosk allows them to self-initiate requests and directly access the network.
The initiative is part of a broader effort in North Carolina to integrate health care, faith-based, and community services to ensure veterans receive the support they need. NCServes plans to expand hours of operation statewide in partnership with VAYA Health beginning Veterans Day.
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